Gift Card
Buy any 4 accessories & Get 10% off
Shop for ₹3000 & Get 10% off
Shop for ₹7000 & Get 15% off
Shop for ₹15000 & Get 20% off
Additional Discounts on Prepaid Orders
Care Instructions
* Store the products in the OONKAI dust bag to keep the embellishments from getting tarnished or damaged in storage.
* For potlis avoid pulling the drawstrings by the tassels as they are delicate and handmade.
* Keep away from moisture.
* Spot clean only.
* For apparel Dry Clean only.
* To maintain imitation jewelry, avoid contact with water, perfume, and hairspray. Clean gently with a soft cloth after each wear.
Shipping Details
Oonkai is a Made to Order store, all of our garments are made as and when we receive the order. We try our best to dispatch all of our Garments in 5-7 working days. To deliver the products at the earliest we only opt for Express shipping to deliver promptly.
For Accessories & Handbags we dispatch within 1-2 days.
Returns and Exchange
Eligible Products for Returns
We accept returns only for Handbags (Potlis and Clutches) and Accessories (Headbands, Earrings, Necklaces, Bracelets, etc.)
Please note, Apparels (Shirts, Co-ord Sets, Dresses, etc) are not eligible for returns as they are made-to-order to your preferences. We provide 4-inch margin in all our Apparels, please check the size chart before ordering.
How to Initiate a Return
Timeframe:
-
- Returns must be initiated within 3 days of delivery.
- After this period, orders will no longer be eligible for return.
-
Steps:
- Message us on WhatsApp with:
- Order ID
- Product Name
- Reason for the return (optional)
- Message us on WhatsApp with:
-
Pickup and Quality Check:
- We will arrange a return pickup for your item.
- Once the product reaches us, it will undergo a quality check.
- If the product passes the quality check, we will issue a coupon code of the refund value.
- A flat fee of ₹300 will be deducted as pickup charges, remaining amount will be issued as a coupon code.
- The coupon code is valid for 3 months and can be used on your next purchase.
Non-Returnable Conditions
- Products that are used, damaged, or missing original packaging.
- Returns initiated after 3 days of delivery.
We’re here to make your Oonkai experience seamless! For any queries, feel free to contact us through email at contact@oonkai.com or on our official WhatsApp number.
Thank you for choosing Oonkai.
Note: OONKAI reserves the right to change the policy at any point without informing prior. In any case, Oonkai's decision would be final.
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Need help?
Frequently Asked Questions
Order
Each Oonkai piece is made only after you place an order. This helps us reduce excess stock and lets us offer flexible designs, creating clothes made just for your wardrobe and not for a warehouse.
For accessories and handbags, we dispatch within 1-2 days. Since our apparel is made-to-order, it takes 5-7 days to dispatch. We use Express Shipping to minimize delivery timeline and ensure your items reach you quickly. We appreciate your patience and are sure the wait will be worth it!
OONKAI is a Made to Order brand, therefore we charge 20% advance on all COD orders to confirm the order.
- We do ship globally, please connect us through WhatsApp support or DM us on our Instagram handle.
- Charges are ₹1500 for International shipping.
- It would take 15-20 days for the order to get to you.